Consumer Complaint Resolution Policy at Quest Mortgage Services

At Quest Mortgage Services, we have a comprehensive policy in place to effectively address consumer complaints. If you have a concern, please use our Contact Form to submit your complaint, or feel free to reach out to any member of our management team. Your complaint will be directed to the appropriate department and you can expect a response within a few business days. We may also offer an in-person meeting for further discussion.

Our Commitment to You

We are dedicated to resolving customer complaints promptly and fairly. If a complaint is forwarded to us by a State Department of Banking & Finance, we will review it and provide a response to the Department within a few weeks of receiving it.

Credit Report Concerns?

If your concern is related to your credit report, you can obtain a free credit report once a year at www.annualcreditreport.com. For complaints specifically about your credit report, you can dispute inquiries by contacting Certified Credit, Avantus Credit, or Informative Credit. After reviewing your credit report, you can dispute any transactions via email or phone using the contact information provided on the report.

At Quest Mortgage Services, your satisfaction is our priority. We are here to assist you every step of the way!