Privacy Policy

1. Scope of this policy

This policy covers our website and initial inquiries. A mortgage application or transaction may involve additional information, disclosures, and privacy notices from Quest Mortgage Services, lenders, or other financial service providers. This website policy does not replace any separate financial privacy notice required by applicable law, including the Gramm-Leach-Bliley Act and Regulation P.

2. Information collected

When you contact us, you may provide your name, email address, phone number, preferred language, mortgage program interest, subject, and message. Our website also sends the page from which your inquiry was submitted so we can understand which program interests you.

Website services may collect technical and usage information, such as your IP address, browser and device information, referring website, pages visited, and interactions with the site, through cookies and similar technologies.

Please do not submit Social Security numbers, bank account numbers, passwords, tax returns, or other sensitive financial documents through the general contact form, ordinary email, or the blog assistant. Contact us to arrange an appropriate way to provide documents needed for a mortgage application.

3. How information is used

• Respond to inquiries and communicate in your selected language.
• Understand your mortgage interests and coordinate requested services.
• Maintain contact and inquiry records and notify our team of new inquiries.
• Operate, troubleshoot, secure, and evaluate the website.
• Meet applicable legal obligations and address disputes.

Submitting an inquiry does not constitute a loan application, approval, or commitment to lend.

4. Service providers and disclosures

Our website uses hosting and technology providers to process information. HubSpot manages contact and inquiry records and provides website tracking. Twilio delivers internal text notifications about inquiries; these notifications may include the contact details and message you submit. Google Analytics measures website traffic and usage.

If you request mortgage assistance, information may also need to be provided to lenders and other parties involved in evaluating or processing your request, subject to applicable law and any separate financial privacy notice. Information may be disclosed when required by law, legal process, or to protect rights and security.

These providers may process information in the United States or other countries under their own applicable privacy terms. Contact us with questions about disclosures or any privacy choices available for your relationship with us.

5. Cookies and analytics

Google Analytics and HubSpot may use cookies or similar technologies to measure visits, recognize browsers, and understand website interactions. Your browser settings let you block or delete cookies, although doing so may affect some website functionality.

You can learn about Google’s handling of information at Google’s Privacy Policy and its Analytics opt-out browser add-on. HubSpot describes its practices in its Privacy Policy. Browser controls may not stop every form of information collection.

6. AI blog assistant

If you use “Ask the Blog,” your question and recent conversation messages are sent to an AI service through our technology provider to generate an answer based on published articles. The assistant is for general education, not a secure mortgage application channel or personalized financial advice. Do not include confidential personal or financial information in your questions.

7. Security and retention

No website, email service, or method of electronic transmission can guarantee complete security. Use care when choosing what information to submit. Contact and inquiry records may remain in our service providers’ systems; retention depends on the purpose of the record, applicable legal requirements, and the services used. Contact us about a specific record or retention request.

8. Your choices and requests

You can choose not to provide optional information and may contact us to request access to, correction of, or deletion of information you have provided, or to ask us to stop nonessential follow-up communications. We will review requests under applicable law. We may need to verify your identity, and legal or recordkeeping obligations may limit what can be deleted. Available rights and any opt-out choices depend on applicable law and the information involved.

9. Children, external links, and updates

This website is intended for adults seeking mortgage information, not children under 13. If you believe a child has provided personal information, please contact us. Links to Google, lenders, and other websites are governed by those sites’ own privacy policies. We may update this policy as practices or requirements change; the date above identifies the latest revision.

10. Contact us about privacy

Quest Mortgage Services — Company NMLS #2508429
Frank Herrera — NMLS #227613

3105 NW 107th Ave, Suite 400-H5
Miami, FL 33172

Phone: (305) 299-6995
Email: frank@frankyourmortgageguy.com

Please identify your request as a privacy request and do not include sensitive financial information in an ordinary email.